Vacancies

Caseworker & Constituency Support Assistant

• Working For: Yuan Yang MP (Earley and Woodley)
• Location: Earley and Woodley Constituency
• Salary: £28,000 – £32,000
• Length of Contract: Permanent
• Working Pattern: Full time (1.0) or Part time (0.8) available. Hybrid and flexible working also available to fit around other commitments.

About the role

We are seeking an empathetic and organised caseworker who will also spend time supporting constituency campaigns and projects in the Labour-held seat of Earley and Woodley.

Over the next four years, Yuan aims to rebuild trust in politics and increase democratic engagement locally. This new member of staff will be integral to this, supporting constituents with issues and organising opportunities for people to make their voices heard locally.

This is a unique opportunity to join a fast-paced, high-performing and friendly team in Yuan’s constituency office.

We are particularly keen to solicit applications from those from underrepresented backgrounds in politics such as women, people of colour, and those with current or previous caring responsibilities.

Having a can-do attitude, emotional sensitivity, and the ability to creatively think through problems is much more important than any previous political experience.

The current team have come from different professional backgrounds, and we value diverse experiences and perspectives. We are open to applicants looking for a change in career, a return to work, or who are beginning their careers. We are looking for the right person rather than the right CV.

A day in the life of our new team member might look like this:

• In the morning, you may be staffing the casework phoneline, responding to any and all queries that come in – ranging from serious safeguarding concerns to more straightforward local council problems.
• At the same time, you will be reading and replying to casework emails, problem-solving for constituents and liaising with the relevant government agencies to resolve their problems.
• After lunch, you might attend a training session with your fellow caseworkers with a local charity that advises residents on one area of policy.
• In the mid-afternoon, you might help Yuan prepare for an upcoming constituency coffee morning by liaising with the venue to confirm the booking.
• In the late afternoon, you might accompany Yuan to a supermarket surgery, proactively going up to strangers, introducing yourself and explaining how the office might be able to support them, and taking notes of Yuan’s conversations with constituents.

Key responsibilities

Casework

• Independently manage a varied caseload of constituent issues and enquiries
• Triage/log cases; track progress, deadlines and outcomes in Caseworker.mp/Caseworker
• Handle phones, emails and letters; assist at surgeries and follow up
• Liaise with Ministers, NHS, councils, agencies and housing associations to progress cases
• Draft clear, empathetic responses; escalate where needed and manage expectations
• Maintain accurate records; handle data in line with GDPR

Constituency Support Assistant

• Coordinate constituency meetings, surgeries and events
• Support with other general administrative tasks in the MP’s office, with guidance from the Constituency Support Manager
• Lead small constituency campaigns and projects to make positive change for Yuan’s constituents
• Attend events, visits and meetings with Yuan; take notes, prepare media materials and complete follow up actions

Essential criteria

• Based in or near to the constituency of Earley and Woodley (in Reading, Wokingham, or the surrounding area)
• People-facing and/or office experience, whether professionally or in a committed voluntary role
• Self-organised; able to manage a busy workload without anything being missed
• Excellent written and verbal communication; professional phone manner and good interpersonal skills
• Proven ability to draft letters and emails to a high standard with strong attention to detail
• Confident, empathetic approach to constituents; able to handle difficult or emotive situations sensitively
• Proficient IT skills (Microsoft 365/Outlook); comfortable with databases and quick to learn
• Discretion, sound judgement and strict adherence to GDPR/data protection
• Self-starter who works proactively and collaboratively in a small team
• Commitment to Labour values and awareness of UK political issues
• Ability to drive and has access to a vehicle for work purposes

Desirable criteria

• Advice sector experience in a people-facing role (e.g., welfare, housing, pensions, immigration)
• Very good working knowledge of the different neighbourhoods in Earley, Woodley, Whitley, Shinfield Parish, and Sonning

We’re committed to creating a supportive and flexible working environment. If you have specific access needs, we’ll work with you to ensure you can thrive in this role.

Upon appointment you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office (MSVO). See Members’ Staff Verification Office (MSVO) page for further info.

Application Process

Please send your CV and a short covering letter (of no more than 500 words) explaining why you would like to apply for the role to: [email protected]

Successful applicants at the first stage will be invited to complete a one-hour application task, and then invitations to interview will be sent out once these tasks have been reviewed. Interviews will be held in person, in the Earley and Woodley constituency. Below is a timeline of the process:

• Application deadline: Thursday 20th November – 9AM
• Application task deadline: Tuesday 25th November – 11:00 AM
• Interviews held: Monday 1st December
• Ideal start date: Monday 5th January 2026 (or before if possible)

We know that a standard process doesn’t work for everyone, and we want you to have the best opportunity to showcase your abilities. If you’d like us to make any adjustments – such as sharing interview questions in advance, providing a sign language interpreter, ensuring mobility access, or supporting the use of assistive technology – please email us at [email protected]k or call 0118 324 0847  to discuss.